Home – FAQ
We’ve compiled the most common questions and important information to ensure you have a safe and seamless experience when booking your fast ferry tickets online.
You can easily book your fast boat ticket via our official booking page: https://orionprincefastferry.com
We provide fast boat services from:
Padang Bai to Gili Trawangan, Gili Air, and Lombok
Sanur to Nusa Penida (Banjar Nyuh or Toya Pakeh Port)
Padang Bai to Gili Trawangan: approx. 1.5–2.5 hours (depending on weather and sea conditions)
Sanur to Nusa Penida: approx. 35–45 minutes
The ticket includes:
Fast boat trip
Free rescheduling (subject to availability)
Insurance during the boat ride
Instant e-ticket and confirmation
Rescheduling with the same operator is free if requested at least 48 hours before departur and based on seat availability. Switching to a different operator incurs a cancellation fee as per the policy.
Currently, ground transportation is not included in the standard package. However, you can add it when booking online and receive a special price quote. If you can’t find it, we can arrange it upon request at an additional cost. Please contact our team in advance.
Please arrive at the harbor at least 30–60 minutes before departure to allow time for check-in and boarding.
Yes, if seats are available. We recommend booking at least 1 day in advance for guaranteed availability, especially during high season.
Once you receive your e-ticket, the check-in location and instructions will be clearly stated. Please show your e-ticket (printed or digital) upon arrival.
Yes, but trips may be rescheduled or delayed due to rough sea conditions for safety reasons. We follow strict safety protocols and will notify you if there’s any change.
Cancellations more than 7 days before the travel date – eligible for a 100% full refund.
Cancellations between 3-7 days before the travel date – eligible for a 50% refund.
Cancellations less than 48 hours before the travel date are Non-refundable.
No-shows or late arrivals – No refund will be issued.
Yes, but for safety reasons, we recommend checking with our team first, especially during bad sea conditions.
Yes, each passenger is allowed to bring one medium-sized suitcase and one carry-on bag. The total free baggage allowance is 20 kg. Additional baggage charges may apply.
No, unless you specifically booked a round-trip ticket. Please check the details on your e-ticket.
Yes, if seats are available. We recommend booking at least 2 days in advance for guaranteed availability, especially during high season.
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